At this year’s CLOC Vegas Institute, the energy level was high, and the possibilities were endless. We kicked off the conference with opening remarks from Mary O’Carroll that proved legal ops has a very bright future. It is not a trend or a fad. It’s here to stay.
Acuity has been involved with CLOC since the beginning. We sponsored this year with a booth and had a blast! We had meaningful conversations; learning the pain points and needs of legal ops teams. We announced a brand-new feature, Acuity Firm Scorecard, that will measure your firms with real data and provide you with better outcomes.
We attended sessions that provided great insight into the future of legal ops and where technology is heading. Good news – Acuity ELM is ahead of our competitors in many features. Have you seen our analytics and reporting capabilities?
Here are our key takeaways from CLOC Vegas 2019:
- The emerging role of Corporate Legal Operations brings a significant value add to a legal department and its company as a whole. The Legal Ops role brings a fresh business perspective to identify and address tools and processes to further due diligence (AI, for example); efficiencies in internal and external workflows and costs; risk frameworks; and escalation of issues as identified.
- Legal Ops has fresh eyes and is better able to identify the “bear traps.” They can identify opportunities to expose standard processes thereby challenging the need to keep doing things the way they’ve always been done, but at the same time looking to leverage tools the company already has – no need to always reinvent the wheel.
- A Legal Ops’ highest value is in as a primary responsibility – as opposed to the head of the legal team or GC who has other responsibilities and focus.
Legal Ops professionals have been charged with the following responsibilities: consider people and process as well as modern technology in your planning; don’t be afraid to fail; as a new team/ role, start with “low hanging fruit.” Take on smaller discreet initiatives first that have the largest margin of success and demonstratable ROI. Then, advertise your wins not only across the Legal Dept but across the company.
To this end, there was a lot of emphasis on picking the right tools. Think about your department’s current needs as well as a roadmap of where you want to go – and make sure the tools and systems you choose to deploy are streamlined and simple enough for successful initial adoption. BUT have a roadmap of add-ons and complementary tools and features that can easily interface with your selection and mirror your own roadmap. Know where you’re going.
Finally, use metrics and analysis to drive strategy – make sure the data you track is clean and disciplined in order to give better metrics, and avoid the trap of collecting too many data points or providing too many options for matter values. This results in less meaningful reports and analytics. See you next year Vegas!
If you didn’t have time to see our software at CLOC or want to see more, book a demo.