For lawyers handling claims during the coronavirus outbreak, there has been a major shift in the ways they interact with their clients. For some, cases have been postponed as legal teams await news regarding city-wide shutdowns or rulings on which businesses qualify as essential.
However, handling clients’ claims can’t always wait. Legal work still must be carried out. So, how can legal teams continue handling claims while adhering to social distancing guidelines?
Practice social distancing and other safety measures
Social distancing measures work to prevent the spread of the coronavirus. However, these measures can also conflict with your ability to handle cases. Take the following steps to keep clients’ cases moving and your clients informed:
- Spread the word on social media and through channels like email to let clients know if your office has been closed due to mandates or for deep cleaning. Inform them of projected open dates (or if the office will be closed for the foreseeable future).
- If you need to cancel or reschedule client meetings, let clients know beforehand. If you are working with a reduced workforce, instruct clients to call ahead prior to coming in to the office.
- Reassure clients that there is a plan in place for handling cases through a remote workforce. Detail the ways they can maintain contact with you through chat, email, or phone calls.
- Inform clients of new measures (such as videoconferencing or social distancing practices in the office) that may impact meetings.
Use technology to help handle the impact of coronavirus
When it comes to having to strike a balance between social distancing and claims management, technology is your biggest ally. If you’ve already invested in your digital infrastructure, you can likely continue providing critical services to your clients during their case.
Since meetings often take place in small, crowded rooms, it can be difficult to maintain the recommended six-foot distance between individuals.
With video conference technology, your team can meet remotely with any outside counsel involved. For example, meetings can take place over tools like Google Hangout or Skype. Additionally, consider establishing e-filing and e-billing systems instead of having to submit paperwork in person.
Video meetings are also valuable to simply inform your clients of the updates surrounding their issue.
Use collaborative tools to stay in touch
Having paperless technology and digital solutions in place makes it much easier to keep working electronically. Claims management has long gone digital with the growth of enterprise legal management technology. Despite some legal teams having to go remote as more local governments issue “stay in place” orders, there are plenty of options to stay and touch and continue working on a case.
Acuity ELM has a suite of technologies that will allow you to continue providing services for your clients:
- Access important documentation during the discovery process through remote access.
- Keep clients updated on trial dates or cancellations, depositions and other important information with the Acuity Collaboration Network.
- Store documents in an online repository.
- Collaborate with in-house legal teams remotely.
The outbreak of the coronavirus doesn’t have to put a halt to your client’s cases. Contact Acuity ELM today to learn how we can help keep your business running and your clients happy.